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Refund & Cancellation Policy

CLIMB Parenting Enlightenment LLC

 

Effective Date: August 7, 2025

 

At CLIMB Parenting Enlightenment LLC, we are committed to providing high-quality coaching, education, and support. In fairness to all clients and to maintain scheduling integrity, the following policies are in place regarding refunds, cancellations, and rescheduling.

1. One-Time Consultations (1:1 Sessions)

 

  • Refunds: Payment for one-time sessions is non-refundable once booked.

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  • Rescheduling: You may reschedule once with at least 24 hours' notice before the scheduled session. Requests made less than 24 hours before the appointment will result in the session being forfeited.

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  • Cancellations/No-Shows: Sessions canceled with less than 24 hours’ notice or missed without notice are considered non-refundable and non-transferable.

2. Monthly 1:1 Consultations (4 Sessions per Month)

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  • Refunds: Monthly support packages are non-refundable once the first session has taken place.

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  • Rescheduling: Each session must be rescheduled at least 24 hours in advance. Missed or late cancellations will not be credited. Unused sessions do not roll over to the following month.

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  • Cancellations: To cancel the entire monthly package, you must notify us at least 72 hours before your first scheduled session of the month for a full refund.

3. Full CLIMB – 3-Month Commitment Program

 

  • Refunds: The program fee of $535 covers 12 one-on-one sessions and 12 group sessions across 3 months. A full refund is available within 48 hours of the first session, if requested in writing. After this window, the program is non-refundable regardless of attendance.

 

  • Rescheduling (1:1 sessions): Must follow the 24-hour rescheduling rule. No-shows or late cancellations will not be rescheduled or refunded.

 

  • Group Session Attendance: Group sessions are fixed and cannot be made up if missed.

4. Drop-In Group Support Sessions

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  • Refunds: All drop-in group sessions are non-refundable

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  • Rescheduling: We do not offer rescheduling for drop-in sessions. You may book another session separately if desired.

5. Monthly Group Support Membership (4 Sessions/Month)

 

  • Refunds: Monthly group support memberships are non-refundable once the first session has occurred.

 

  • Missed Sessions: Sessions will not be credited or refunded if missed. Group sessions are not rescheduleable.

 

  • Cancellation of Membership: To cancel an upcoming membership cycle, please provide notice at least 72 hours before your next billing cycle.

6. Free 15-Minute Info Sessions

 

  • These sessions are complimentary. If you miss your time without notice, we ask that you wait 7 days before rebooking another info session.

General Notes

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  • CLIMB reserves the right to cancel or reschedule sessions due to emergencies or unexpected changes. In such cases, clients will be offered alternative times or full credit.

 

  • Clients are responsible for arriving on time and prepared. Sessions will end at the scheduled time regardless of late arrivals.

 

Need to Cancel or Reschedule?

 

Email: support@climbpe.org

 

Contact number: 662-573-4262

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